Privacy Policy

Effective Date: January 2025

At Nuvelle, your trust is everything. We’re a nurse-led education company focused on helping you meet Board of Nursing requirements, pass your exams, and reclaim your license—and that starts with keeping your personal information safe. This Privacy Policy explains what we collect, how we use it, and how we protect it when you visit www.nuvelleco.com, send us a message, enroll in a course, or use our learning platform.

We’re committed to respecting your rights and complying with key privacy regulations, including:

  • HIPAA (Health Insurance Portability and Accountability Act)

  • FERPA (Family Educational Rights and Privacy Act)

  • CCPA (California Consumer Privacy Act)

  • GDPR (General Data Protection Regulation)

By interacting with Nuvelle—whether you’re requesting information, speaking with an advisor, or enrolling in a program—you agree to the terms of this Privacy Policy and our Terms and Conditions.

What We Collect

We collect information you provide directly and some technical info automatically. This includes:

  • Personal Info: Your name, phone, email, address, date of birth, license number, and school records

  • Educational Records: NCLEX attempts, remediation status, and Board-related documentation

  • Payment Details: Only the information needed to process your transactions through secure services like Klarna, Affirm, or Stripe

  • Health Info: If your program involves clinical remediation, we may collect protected health information (PHI) per HIPAA standards

  • Website Use: IP address, browser, device type, time on site, and interactions within our LMS (Learning Management System)

Why We Collect It

Your information helps us:

  • Determine if you qualify for our programs

  • Communicate about your goals, schedule, or support needs

  • Deliver personalized remediation, coaching, and clinical services

  • Report completion to Boards of Nursing as required

  • Process payments and provide receipts

  • Improve our site and services to better serve you

How We Contact You

When you fill out a form or enroll in a program, you agree that Nuvelle may reach out to you via:

  • Email

  • Text message

  • Phone call

  • Platform chat

We only use this to provide support, updates, and information about programs you’ve shown interest in. You can unsubscribe from marketing at any time.

When We Share Information (And Why)

We never sell your data. We may share it with trusted partners only to support your journey:

  • State Boards of Nursing for required reports

  • Educators and clinical partners for coaching or remediation

  • Secure technology providers (like LMS and email tools)

  • Payment processors to manage tuition plans

  • Legal authorities if required by law

How Long We Keep It

We retain records:

  • For 7 years or more, per state or BON documentation requirements

  • As needed for audits, license verification, or legal protection

How We Protect Your Info

We use industry-standard practices:

  • Encrypted data transfers and secure cloud storage

  • Access only for verified instructors or admin staff

  • Logging and monitoring on our LMS

  • Internal privacy checks and controls

No system is 100% hack-proof, but we take every reasonable step to protect your privacy.

Your Rights

Depending on your state or country, you may have the right to:

  • Review or update your personal info

  • Ask us to delete your information (with exceptions for regulatory needs)

  • Withdraw your consent to future data use

To exercise these rights, email support@nuvelleco.com.

Cookies and Tracking

Our site uses cookies and similar tech to:

  • Understand how visitors use our pages

  • Tailor content and improve navigation

  • Serve helpful ads on platforms like Google or Meta (with your permission)

You can control or disable cookies in your browser at any time.

FERPA & HIPAA Compliance

We take privacy seriously:

  • FERPA: Protects student academic records

  • HIPAA: Governs any personal health data shared for remediation or licensure review

Your records are never shared without permission or unless legally required.

Minors

Nuvelle serves adult learners only. We do not knowingly collect data from anyone under 18. If we discover otherwise, we delete the data immediately.

Outside Links

Our site may include links to third-party platforms like BON sites, payment portals, or learning tools. We’re not responsible for the privacy policies of those services.

Mergers & Business Transitions

If Nuvelle undergoes a business change (like a merger or sale), your data may transfer to a new owner—but your privacy will still be protected under this same policy.

Global Users

If you live outside the U.S. and use our services, your data may be transferred to U.S. servers. By continuing, you agree to this transfer and storage.

Policy Updates

We’ll update this page when our practices change. You’ll always find the latest version here. Material changes may be announced via email or in-platform alerts.

By using our website, submitting an inquiry, or enrolling in any Nuvelle program, you agree to the terms of this Privacy Policy and our Terms and Conditions.